Your Personal Information and Korkdam Hotel
Korkdam Hotel is committed to protecting the privacy
of our customers personal information. We have in
place plans to ensure our compliance with the Personal
Information Protection and Electronic Documents
Act. ("PIPEDA").
We are ready to receive and respond to customers
inquiries and complaints. Korkdam Hotel wants to
provide you with value added service on an ongoing
basis and to establish a lasting relationship with
you that will grow and change to meet your needs.
Our Promise
We safeguard any information our customers share
with us. We will deliver superior service to our
customers and permit only authorized employees,
who are trained in the proper handling of customer
information to have access to that information.
We will not reveal customer information to any
external organization unless we have previously
informed the customer in disclosures or agreements;
have been authorized by the customer; or are required
to do so by law.
Customers will be notified at least once annually
how they may have their names in our marketing lists.
At any time a customer can contact us to remove
their names from such lists. Whenever we hire other
organizations to provide support services, we will
require them to conform to our privacy standards.
Why we collect personal information
Korkdam Hotel may use the information we collect
for the following purposes:
a. To understand your needs and to offer products
and services to meet those needs
b. To protect you and us against fraud
c. To comply with legal requirements
If you do not wish to receive direct marketing information
from Korkdam Hotel, simply contact us and tell us
that you do not wish to be on our marketing list.
You can also inform us if you wish to be contacted
in a particular way, i.e. only by e-mail. If you
opt not to be on our mailing lists, you will no
longer receive mailings or e-mails.
Korkdam Hotel can collect, use or disclose your
personal information without your consent for legal
reasons when authorized or required by the law.
Security
We know you are concerned about the security of
the information you provide to us. To address this
concern, we have developed processes and procedures
to keep your Personal Information safe and secure.
We have appropriate safeguards in place depending
on the sensitivity of the information.
How to file a complaint
Please contact our Chief Privacy Officer in writing
at the address listed below or by e-mail at: privacy@korkdamhotel.com.
Please include the details of your complaint in
your letter. We will respond to your complaint within
30 days. In certain situations Korkdam Hotel is
entitled to extend the response time for a further
30 days and we will notify you in writing if an
extension becomes necessary.
How to contact Korkdam Hotel
To report incorrect information or to file a complaint,
write to:
Korkdam Hotel.
P. O Box AT 49,
Achimota.
C/o Privacy Officer
E-mail: privacy@korkdamhotel.com
Privacy Line:
